Frequently Asked Questions For Ordering
- NO, according to the Farm bill act of 2018 – we do recommend to always check your local city/state laws. You may procure more extensive insights through the United States Department of Agriculture – https://www.usda.gov/topics/hemp.
- A minimum age requirement of 19 years and a valid payment method are prerequisites.
- All transactions are irrevocably binding, and no considerations for refunds or exchanges shall be entertained.
- Please note that neither refunds nor exchanges can be applied to any orders assigned to a tracking number.
- Should a need for replacement seeds arise, they shall originate from distinct batches of the same strain as those in the original order.
- Order Amendments – Modifications can be effectuated for orders without established tracking numbers.
- Exemptions to Refunds – Packages bearing a tracking number must exhibit a status of “returned to sender,” with the parcel remaining entirely unopened and unaltered.
- For orders within Canada, dispatch commences from Vancouver, British Columbia, with an approximate delivery period of 3-7 days following dispatch.
- All other orders are dispatched from Los Angeles, California, with an estimated delivery window of 3-7 days post-shipment.
- Kindly contact us to deliberate on the germination technique employed during your endeavor. We shall identify potential areas for enhancement to facilitate a subsequent attempt.
- Confirmation of a 5-star review bestows upon you a solitary, gratis seed.
- For orders exceeding a subtotal of $420, a generous allotment of 10 complimentary seeds is conferred.
- For enticing offers and promotions featuring free seeds, kindly peruse our Sale page.
- Any order surpassing a subtotal of $200 qualifies for cost-free shipping.
- Photographs can be forwarded to firstname.lastname@example.org. Please include your contact particulars, telephone number, and order number.
- To feature your content on our social media platforms, please transmit the strain’s nomenclature and accompanying images to email@example.com.
- Do specify whether you wish to remain incognito or if you desire to furnish your social network handles and tags for photo credit.
- If you aspire to become an officially recognized point of sale for our seeds and maintain a physical retail establishment for your enterprise, kindly visit https://vancoastseeds.com/registration/.
- For our esteemed Canadian clientele: https://www.canadapost-postescanada.ca/track-reperage/en#/home
- For customers residing in the USA and all other nations: https://tools.usps.com/go/TrackConfirmAction_input
- Any shipment destined beyond the borders of Canada, the United States of America, and the US Territories is categorized as an international dispatch. It requires an order of at least 20 seeds or a subtotal of at least $200.
- Customers bear full responsibility for any taxes, duties, fees, or additional charges imposed by customs authorities.
- We exclusively employ discreet shipping methodologies.
- Before finalizing your order, please ensure that the provided email address and phone number are indigenous to your country, precise in their accuracy, and readily accessible.
- All transactions for international orders are considered definitive, and there shall be no provisions for refunds or exchanges.
- We do not guarantee an 80% germination rate for international orders.
- While specific arrival dates cannot be predetermined, occasional transit delays may transpire. Nonetheless, all parcels are dispatched with USPS Tracking Numbers for your convenience.
- You can conveniently track the progress of your package by visiting this link: https://tools.usps.com/go/TrackConfirmAction_input
- We extend a variety of payment methods for international orders, which encompass:
- Cash or International Money Order
- Please be advised that we do not accept international credit cards.
- Ensuring the accuracy and precision of shipping information is imperative.
- Should you have any unresolved inquiries, please do not hesitate to contact us at firstname.lastname@example.org.
Payment Methods and Discount Offers
- All transactions are conclusively binding, and there shall be no consideration for refunds or exchanges.
- For the convenience of our esteemed customers, prices are listed in USD. However, CAD pricing becomes available for Canadian orders upon selecting your country during checkout.
- We gladly accept credit or debit cards featuring a Visa or Mastercard emblem registered within the United States or Canada. Additionally, Bitcoin payments are also welcomed.
- Should you opt for cash or money orders, kindly mail them along with your order forms or order numbers to:
6311 VAN NUYS BLVD #154
VAN NUYS CA 91401
- Please note that cash should be sent through postal mail, while money orders should be sent to Mary Jane’s Garden.
- Money orders regarding “Seeds” will be promptly returned to the sender, awaiting revised instructions.
- For Canadian orders, E-Transfer stands as a valid payment avenue.
- MoneyGram payments can be expedited electronically.
- It is important to know that orders surpassing $420 USD/CAD are subject to signature and identity verification at the point of purchase and during delivery. All transactions at this threshold are irreversible.
- As for discount coupons, they cannot be amalgamated with or applied alongside ongoing promotions or sales.
- Should you possess seed credits or coupons from prior orders, a new order must be initiated as a cash transaction to redeem them. Our valued customers must contact a representative directly to apply their credits, coupons, and payment for the current order.
- In the case of a DECLINED payment, there will be two daily reattempt attempts for a span of two weeks, unless the Customer opts for a different payment method or decides to delete the order.
Delivery & Shipment Issues
- All transactions are considered final, and no reimbursements or exchanges shall be entertained.
- We cannot assume responsibility for any loss or damage incurred during transit.
- Orders with subtotals below $200 are subject to a standard shipping fee of $20.
- Orders for US customers in all 50 states and US territories are shipped domestically from Los Angeles, California, via USPS Priority Tracking.
- Orders for Canadian customers are shipped domestically from Vancouver, BC, via Canada Post.
- Packages are dispatched with an estimated delivery time of 3-7 days from the date the tracking number is assigned. Please note that this timeline may vary depending on the postal carrier.
- The recipient or customer must file a claim with their local mail carrier for any delays or issues after the package leaves our warehouse. Links for filing claims are provided below:
- Canada Post:
- Missing packages: Canada Post Missing Packages:
- Canada Post:
- Damaged packages: Canada Post Damaged Packages
- Packages declared lost in transit or stolen require a Postal Service claim number for reshipment.
- Packages with a confirmed “Delivered” status also require a Postal Service claim number. Secondary packages must be shipped with signature verification or updated address details.
- We can only bestow our blessing upon any germination rate falling below 80% if it has been pursued diligently through our recommended procedure, which is thoughtfully included with every purchase.
- To ensure the vitality of the seeds, place them in unadorned potting soil only after the taproot has matured.
- NO nutrients or NO fertilizers
- Once the developing seedlings emerge from the earth, the commitment to achieving germination has been fulfilled, and the subsequent development of the plants rests entirely upon the cultivator’s shoulders.
- Please note that Mary Jane’s Garden shall not be held liable for any plant behavior manifestations due to environmental influences.
- When faithfully following the germination manual, we pledge an 80% germination rate for any package size.
- We shall not validate any attempts at germination employing water sources other than bottled spring water. Tap water, reverse osmosis, distilled, and well water shall not be considered for replacements should the germination rate dip below 80%.
- No germination assurance shall be granted for seeds placed within bags, concealed in any form, or exposed to a seed-heating mat during germination.
- Orders are eligible for a one-time replacement per order.
- The germination assurances shall remain in effect for up to two years after the purchase date, provided the seeds are preserved correctly and the precise procedure is followed.