Frequently Asked Questions For Ordering
- NO, according to the Farm bill act of 2018 – we do recommend to always check your local city/state laws. You may procure more extensive insights through the United States Department of Agriculture – https://www.usda.gov/topics/hemp.
- A minimum age requirement of 19 years and a valid payment method are prerequisites.
- All transactions are irrevocably binding, and no considerations for refunds or exchanges shall be entertained.
- Please note that neither refunds nor exchanges can be applied to any orders assigned to a tracking number.
- Should a need for replacement seeds arise, they shall originate from distinct batches of the same strain as those in the original order.
- Order Amendments – Modifications can be effectuated for orders without established tracking numbers.
- Exemptions to Refunds – Packages bearing a tracking number must exhibit a status of “returned to sender,” with the parcel remaining entirely unopened and unaltered.
- For orders within Canada, dispatch commences from Vancouver, British Columbia, with an approximate delivery period of 3-7 days following dispatch.
- All other orders are dispatched from Los Angeles, California, with an estimated delivery window of 3-7 days post-shipment.
- Kindly contact us to deliberate on the germination technique employed during your endeavor. We shall identify potential areas for enhancement to facilitate a subsequent attempt.
- Confirmation of a 5-star review bestows upon you a solitary, gratis seed.
- For orders exceeding a subtotal of $420, a generous allotment of 10 complimentary seeds is conferred.
- For enticing offers and promotions featuring free seeds, kindly peruse our Sale page.
- Any order surpassing a subtotal of $200 qualifies for cost-free shipping.
- Photographs can be forwarded to info@maryjanesgarden.com. Please include your contact particulars, telephone number, and order number.
- To feature your content on our social media platforms, please transmit the strain’s nomenclature and accompanying images to info@maryjanesgarden.com.
- Do specify whether you wish to remain incognito or if you desire to furnish your social network handles and tags for photo credit.
- If you aspire to become an officially recognized point of sale for our seeds and maintain a physical retail establishment for your enterprise, kindly visit https://vancoastseeds.com/registration/.
- For our esteemed Canadian clientele: https://www.canadapost-postescanada.ca/track-reperage/en#/home
- For customers residing in the USA and all other nations: https://tools.usps.com/go/TrackConfirmAction_input
International Shipping
- Any shipment destined beyond the borders of Canada, the United States of America, and the US Territories is categorized as an international dispatch. It requires an order of at least 20 seeds or a subtotal of at least $200.
- Customers bear full responsibility for any taxes, duties, fees, or additional charges imposed by customs authorities.
- We exclusively employ discreet shipping methodologies.
- Before finalizing your order, please ensure that the provided email address and phone number are indigenous to your country, precise in their accuracy, and readily accessible.
- All transactions for international orders are considered definitive, and there shall be no provisions for refunds or exchanges.
- We do not guarantee an 80% germination rate for international orders.
- While specific arrival dates cannot be predetermined, occasional transit delays may transpire. Nonetheless, all parcels are dispatched with USPS Tracking Numbers for your convenience.
- You can conveniently track the progress of your package by visiting this link: https://tools.usps.com/go/TrackConfirmAction_input
- We extend a variety of payment methods for international orders, which encompass:
- MoneyGram
- Bitcoin
- Cash or International Money Order
- Please be advised that we do not accept international credit cards.
- Ensuring the accuracy and precision of shipping information is imperative.
- Should you have any unresolved inquiries, please do not hesitate to contact us at info@maryjanesgarden.com.
Payment Methods and Discount Offers
- All transactions are conclusively binding, and there shall be no consideration for refunds or exchanges.
- For the convenience of our esteemed customers, prices are listed in USD. However, CAD pricing becomes available for Canadian orders upon selecting your country during checkout.
- We gladly accept credit or debit cards featuring a Visa or Mastercard emblem registered within the United States or Canada. Additionally, Bitcoin payments are also welcomed.
- Should you opt for cash or money orders, kindly mail them along with your order forms or order numbers to:
GREEN GARDENING
6311 VAN NUYS BLVD #154
VAN NUYS CA 91401
- Please note that cash should be sent through postal mail, while money orders should be sent to Mary Jane’s Garden.
- Money orders regarding “Seeds” will be promptly returned to the sender, awaiting revised instructions.
- For Canadian orders, E-Transfer stands as a valid payment avenue.
- MoneyGram payments can be expedited electronically.
- It is important to know that orders surpassing $420 USD/CAD are subject to signature and identity verification at the point of purchase and during delivery. All transactions at this threshold are irreversible.
- As for discount coupons, they cannot be amalgamated with or applied alongside ongoing promotions or sales.
- Should you possess seed credits or coupons from prior orders, a new order must be initiated as a cash transaction to redeem them. Our valued customers must contact a representative directly to apply their credits, coupons, and payment for the current order.
- In the case of a DECLINED payment, there will be two daily reattempt attempts for a span of two weeks, unless the Customer opts for a different payment method or decides to delete the order.
Delivery & Shipment Issues
- All transactions are considered final, and no reimbursements or exchanges shall be entertained.
- We cannot assume responsibility for any loss or damage incurred during transit.
- Orders with subtotals below $200 are subject to a standard shipping fee of $20.
- Orders for US customers in all 50 states and US territories are shipped domestically from Los Angeles, California, via USPS Priority Tracking.
- Orders for Canadian customers are shipped domestically from Vancouver, BC, via Canada Post.
- Packages are dispatched with an estimated delivery time of 3-7 days from the date the tracking number is assigned. Please note that this timeline may vary depending on the postal carrier.
- The recipient or customer must file a claim with their local mail carrier for any delays or issues after the package leaves our warehouse. Links for filing claims are provided below:
- Canada Post:
- Missing packages: Canada Post Missing Packages:
- Canada Post:
https://www.canadapost-postescanada.ca/cpc/en/support/sending/claims/missing-packages.page
- Damaged packages: Canada Post Damaged Packages
https://www.canadapost-postescanada.ca/cpc/en/support/sending/claims/damaged-packages.page
- Packages declared lost in transit or stolen require a Postal Service claim number for reshipment.
- Packages with a confirmed “Delivered” status also require a Postal Service claim number. Secondary packages must be shipped with signature verification or updated address details.
Germination Assurance
- We can only bestow our blessing upon any germination rate falling below 80% if it has been pursued diligently through our recommended procedure, which is thoughtfully included with every purchase.
- To ensure the vitality of the seeds, place them in unadorned potting soil only after the taproot has matured.
- NO nutrients or NO fertilizers
- Once the developing seedlings emerge from the earth, the commitment to achieving germination has been fulfilled, and the subsequent development of the plants rests entirely upon the cultivator’s shoulders.
- Please note that Mary Jane’s Garden shall not be held liable for any plant behavior manifestations due to environmental influences.
- When faithfully following the germination manual, we pledge an 80% germination rate for any package size.
- We shall not validate any attempts at germination employing water sources other than bottled spring water. Tap water, reverse osmosis, distilled, and well water shall not be considered for replacements should the germination rate dip below 80%.
- No germination assurance shall be granted for seeds placed within bags, concealed in any form, or exposed to a seed-heating mat during germination.
- Orders are eligible for a one-time replacement per order.
- The germination assurances shall remain in effect for up to two years after the purchase date, provided the seeds are preserved correctly and the precise procedure is followed.
Frequently Asked Questions For Ordering
Attention all International orders.
All international orders are not covered by the germination guarantee. Before placing your order, please ensure the email address provided is current and accessible.
Customers are responsible for the cost of shipping for any package reshipments. Taxes & Fees may be required during pick up or delivery, some countries require brokers to clear package (submit to your local customs).
Minimum of 20 Seeds and $200 Item total on Cart required to Order.
Credit Card is not an acceptable form of payment for international customers at this time.
We ONLY ACCEPT Bitcoin / Moneygram or Cash in the mail.
“For international inquiries please email
info@maryjanesgarden.com
”
We are the fastest shippers of marijuana seeds in the world.
Orders processed before 14:00 CET (Central European Time) (8:00 AM EST U.S.A.) are shipped same day Shipping is 1 to 3 weeks for orders outside Europe (U.S.A, Canada, Australia) and 1 week inside Europe
Is it legal to order cannabis seeds online?.
Yes, we are a licensed business with 5 employees and pay taxes on our income. We have a 90% delivery rate to all countries in the world. Always check your local laws.
Where are we located?
We are located in Vancouver, British Columbia, Canada.
Do you ship anywhere?
Yes, we ship worldwide. You can check your local laws about being shipped seeds. We have a delivery success rate of 90% since 2003.
Can I order weed or hashish?
No, it is not legal to send weed or hashish through the mail.
What will a package look like when I receive it?
Your order will be a regular sized envelope that has bubble packaging inside to protect your seeds. It will be put directly into your mailbox. Only your name will appear on the envelope with no reference to the contents.
Do you have to use your real name when ordering?
No, you can choose your real name or choose any name you like printed on your envelope for privacy when we ship it to you. The correct name on your credit card is required for the payment.
When I place an order can I pay by cash? Can I wire the payment to our bank?
Yes, it is possible to pay by cash, but it must be sent by registered mail. When ordering through our system select payment option as cash and an email will be sent with the instructions how to send cash as a payment. The address will also be provided to your email. It is suggested to wrap the cash in printer paper or a greeting card and the order number will be necessary to include.
Don’t forget to mention your order number if you send us cash!
We don’t do wire transfer but we accept other payment methods which are faster. Please contact us for the options or you can order direct in our website and our payment options will be shown in the checkout page.
Is it possible to contact the company?
Yes, you can contact us using the (Contact Us) page. Please read all of the commonly asked questions before sending an email as most of the questions are answered for you already. You can also call us using the phone number that we publish in our website.
Can I order a catalog?
We do not have a catalog as we are always getting new strains and inventory for our new and previous customers.
Does your company have a shop I can visit?
No, we do not have a retail store. We have our online webshop for our customers for over 8 years.
Who Owns the Company?
We are a group of cannabis professionals that believe everyone should have access to the strains that we have access to. We collect and breed marijuana for both medicinal and recreational use. We are pleased to have the experience that has kept our customers pleased worldwide with the exceptional services we offer.
Can you apply a coupon to a sale?
We do not apply coupons to ongoing sales.
Which payment methods are accepted?
We accept various payment methods such as Visa, Mastercard, Bitcoin, and US and Canadian dollars. For our Canadian clientele, we also take Interac E-Transfers. Once you order, our postal information will be provided at check-out. If using Bitcoin, select its respective option to use our automated payment gateway. Ensure you complete the transaction within 10 minutes to prevent any issues. Should any problems arise, or if you prefer a manual Bitcoin payment, email us at info@maryjanesgarden.com. For inquiries, US customers can dial +1 (818) 582-8047, and Canadians can call +1 (236) 260-0633. After completing a Bitcoin payment, please share your transaction ID with us. Upon verification, we'll promptly handle your order.
